Krit Cit Shield Warranty
Coverage
Krit Cit products are covered for:
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Cracks & structural defects (normal use)
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Failed magnets
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Broken parts (not caused by misuse)
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Maker mistakes – always covered
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Sheath deformation from sun exposure – one-time coverage per product/order number
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Accidental damage – one-time coverage per product/order number
Not Covered:
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Products sold as “seconds”
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Permanently attached parts on seconds
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Normal wear & tear (scratches, scuffs, fading)
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Damage from misuse, neglect, or unauthorized modifications
Coverage by Product Type
| Product | What’s Covered | Term / Notes |
|---|---|---|
| 3D-Printed Items (non-electronic, non-signs, non-stickers) | Maker mistakes | 3 months from purchase |
| Dice Daggers | One-time issues (accidents, sun-deformation, broken parts); maker mistakes | 1 year from purchase (one-time coverage) |
| Electronic-Embedded Products (Mist Dragon, future electronics) | Defects/failures | Lifetime, excludes misuse, neglect, or unauthorized modifications |
| Signs | Cracks, structural defects, failed magnets | Lifetime, excludes warpage caused by neglect or sun exposure |
| Stickers | Maker mistakes only | Must be claimed before application |
Conditions
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Receipt or order number required for all claims.
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Products must follow care instructions listed on the Krit Cit website.
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Claims may be denied if damage results from failure to follow instructions.
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One-time coverage incidents are limited to one per product/order number.
Claims Process
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How to Claim:
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Submit via the Krit Cit website form or the provided email.
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Evidence Required:
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Provide clear photos or videos showing the defect or damage.
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Additional evidence may be requested.
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Shipping & Returns:
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If shipping is required: customer pays to send item to Krit Cit, Krit Cit covers return shipping.
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If shipping is not required: a promo code equal to the current product value will be issued.
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Response Time:
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All claims are responded to within 5 business days.
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Remedies
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Approved claims may receive repair, replacement, or store credit on a case-by-case basis.
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Warranty on replacements applies only for maker mistakes; all other issues are warranty-free.
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All decisions are final at Krit Cit’s discretion.
Limitations & Exclusions
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Coverage is only for U.S. customers.
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Krit Cit is not responsible for any losses, costs, or damages beyond repair, replacement, or credit (e.g., lost profits, missed events, emotional distress).
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Products sold as “seconds” or permanently attached parts are never covered.
Extra Options
1. Extended Warranty:
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Eligible products may receive additional coverage for a set period (e.g., extra 6 months or 1 year).
2. Satisfaction Guarantee / Goodwill Policy:
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Krit Cit may offer one-time courtesy repair, replacement, or credit for issues not strictly covered (e.g., accidental damage, sun deformation).
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Limited to one-time per product/order number, cannot be repeated.